Heads in Beds: A Reckless Memoir of Hotels, Hustles, and So-Called Hospitality
By Jacob Tomsky
Doubleday ISBN 978-0-385-53563-2 Due out November 20, 2012
Here is the authentic voice of the Front Desk Agent: funny, experienced, profane, and able to tell a good story or two. How many people have said “Gosh, the things that I’ve seen, I could write a book!” Well, Jacob Tomsky has written a book about his years working his way up the ladder in luxury hotels and it is a terrific read. He tells his story of beginning as a valet parker and rising to the heights of the Front Desk, with a horrifying detour through the Housekeeping Department along the way. The book is packed with characters, anecdotes, celebrities, and useful information for any hotel guest to know (don’t be afraid to tip the Front Desk Agent if you are after an upgrade). This book does for hotel workers what Anthony Bourdain’s “Kitchen Confidential” did for restaurant workers; it should be an instant classic.